Return Policy

  1. Customer may return an eligible Product in its original package to TEQQ for a full refund, less any applicable return shipping and handling fees and any applicable restocking fees as stated below.

  2. Customer may only return the entire Product or all such Products for a refund.

  3. For purchases from TEQQ.com, all requests for returns must be submitted within 30 calendar days from the date of invoice. For purchases via Invoice, all requests for returns must be submitted within 14 calendar days from the date of invoice.

  4. Unless TEQQ ships the wrong Product(s) or makes an error in the configuration of the Product(s) ordered, returns of purchases of: 1) server and storage products; 2) orders for personal computing products in quantities greater than five (5) units; and 3) Product(s) submitted outside the allotted calendar days from the date of invoice, are subject to a restocking fee of 15% of the price paid and return shipping and handling fees.

  5. Exceptions for returnable items apply, including but not limited to:

    1. Final Sale items are not returnable.

    2. Any product which is noted as not returnable.

    3. TEQQ reserves the right to deny any returns in circumstances involving repeated returns or other abuse.

  6. To request a return, the customer must contact Lenovo to obtain an RPA (Return Product Authorization) number. Any authorized return must include the Product and all accessories in their original packaging. It must be received at TEQQ within 10 calendar days of issuance of the RMA. Returns on any other basis may be refused by TEQQ.

  7. The customer assumes risk of loss and damage for Products returned without an RPA. Upon receipt of your returned Product, TEQQ will issue a credit or refund of the purchase price paid, less any applicable return shipping and handling fees and any applicable restocking fees.

  8. Software delivered electronically cannot be returned at any point.