The warranty does not cover:

Damage due to misuse: Includes damage from improper handling, liquid exposure, and unauthorized modifications, which are outside our warranty scope.

Normal wear and tear: We understand devices age, but scratches, dents, and cosmetic damages are considered part of the device’s normal lifecycle and not covered.

Software issues: Our warranty focuses on hardware excellence; thus, software bugs or update-related issues fall outside our coverage.

Accessories: Accessories that come with our devices are not included under this warranty, focusing our support on the device itself.

Battery Coverage:

Battery coverage under this warranty is limited to 1 year from the date of purchase.

Should your claim fall under any of the listed exclusions, charges will be applied based on the “market value” of the device’s remaining residual value of the device, plus an administration fee, depending on which is higher.

Our products are free from material and workmanship defects:

This phrase guarantees that the device is constructed from high-quality materials free of defects and assembled with a level of craftsmanship that ensures it functions as expected under normal use conditions.

It covers faults in the device’s fabrication that could affect its performance:

TEQQ sets a rigorous standard to ensure that all batteries in our refurbished devices are tested to reach at least 80% of their original capacity. This commitment is upheld through advanced battery health monitoring techniques, evaluating the battery’s charge retention capability against its factory specifications. By considering critical factors such as charge cycles and energy storage capacity, we guarantee that your device remains dependable and power-efficient. The method of assessment may vary, tailored to each device type and specific use-case scenarios, ensuring the most accurate and reliable evaluation of battery performance.

This warranty fact sheet is an integral part of our contract structure, adhering to and respecting the laws and regulations of the jurisdiction in which the sale occurs.

Our warranty is non-transferable and exclusively benefitting the original purchaser.

Our warranty is only valid in regions where TEQQ products are officially sold.

To consider security and transparency aspects, a proof of purchase is always required when utilizing our warranty services.