Refund Policy
Your refund will be initiated once we receive and inspect your return. Please allow us up to 10 business days to complete inspection. Once completed, you will receive email confirmation of your refund or exchange.
TEQQ may deny refund or exchange for any returns that have been tampered with, have missing parts, have been misrepresented and/or are not received and inspected by our warehouse.
Original shipping and handling charges may not be refunded.
We can only issue refunds back to the original form of payment. When you return items from a group of items purchased, the remaining amount spent may no longer be eligible for any discount you may have received (e.g., for gifts with purchase, free gifts, buying in quantity). If this is the case, the discount is subtracted from the price you paid for the returned item. To receive a complete refund, all items from the original purchase must be returned.
If you’re returning parts of a TEQQ promotional offer or bundle, we will subtract the full price of the item(s) being returned from the total price paid and, if you paid more than such a resulting amount, TEQQ will refund the over-payment to you.
Return refunds may be subject to a restocking fee of up to 15% of the purchase price, plus any applicable sales tax, unless the product is defective or the return is a result of an TEQQ.com error. Details for any deduction will be shown on your confirmation email for the return.